Customers have several options when it comes to receiving, installing or returning equipment, including: Calling 1-800-XFINITY to order a self-install kit, making it convenient for customers to add, install and activate Comcast services on their own schedules. Best to get it in as soon as possible of course. 768/256? If you've received a notice about our upcoming work in your area, you can expect service interruptions for several hours on the day we install new fiber. Forum discussion: Dug this out of a box. Depending on equipment used by the person supplying the video the picture may be 25, 30, or 60 frame … If you choose the Nerd icon on far right of row it will show the true output of that particular video and audio. Prepare for planned maintenance with Comcast Business. The relationship between my Girlfriend and I went sour due to the delay in her returning the equipment within the 30 Day time frame. A week ago, I stopped receiving some of the channels that I pay for on Comcast. Just make sure to keep receipt showing they took possession.----- Comcast was first mentioned on PissedConsumer on Aug 02, 2007 and since then this brand received 5063 reviews.. Comcast ranks 299 of 1408 in Telecommunications category. [att=1] ... You have the receipt, and the email as well, just chat with a comcast agent and they will help you. If we send you a return kit. Shares have added about 0.4% in that time frame, outperforming the S&P 500. Pack up the equipment you're sending back to us. If we include a prepaid label in your new equipment's box. You guys ever wonder why the person you speak to about your tech’s expected time arrival is a mystery most of the time? We know interruptions are inconvenient and appreciate you bearing with us while we make these improvements. Chose the resolution from list to force video output. I'm being billed after cancelling service and returning equipment. I believe because of a short time frame, the system has not updated your account status as being closed, which is why you received an email notification. Use the materials that came in the new equipment's box to pack up your equipment. Attach the prepaid shipping label to the return kit. Self-Install kit with a DCM-305R modem. Can't remember what my speeds were back in late 2003. Also they have temporarily extended the return time frame from 21 days to 60 because of all the delays. The local affiliates for NBC and CVS showed a status code of “S0a00.” The “fix” was to unplug the HD DVR box and plug it back in. Xfinity/Comcast Customer Care numbers: 800-266-2278 (800.Comcast) or 800-934-6489 (800.Xfinity). TIP: Sign up for outage alerts. (blue 4K icon) is 4K, select it if different. So I paid the $507.00 and was informed by COMCAST Associates that I would be refunded the $507.00 if the equipment was ever returned. A month has gone by since the last earnings report for Comcast (CMCSA). 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